1. You open your Lightspeed account. Here you click on the 'Sales' tab. 
  2. In case you don't see the 'Refund' button you have to start  a New Sale and click the 'Sales' tab again.
  3. You click on the 'Refund' button.  

4. You either scan a receipt, or you manually add the items.
5. You will see the following screen: 

Next, you'll have to click on the yellow button which says 'creditnote'. Don't forget to select a payment method with #I before it.

6. A second screen will pop up:

7. The final step is to click on 'yes', and your credit note has been created!  

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