---
title: "4. Creating a credit note"
description: "In this article we will explain how a credit note can be created"
url: https://support.mdware.org/en/articles/1612946-4-creating-a-credit-note
collection: "Billing & Crediting"
updated: 2026-06-24
language: en
alternates: [nl]
---

# 4. Creating a credit note

In this article we will explain how a credit note can be created

1.  Open your Lightspeed account. Here you click the 'Reports' tab. 
    
2.  Click on 'Totals'.
    
    ![](https://staticfiles.gleap.io/helpcenter/685884581acbb1e7d98551b3/20250623212040_4375.png)
    
3.  Type the Sales-ID in the search bar 'ID' of the sale you would like to make a credit note of. It is also possible to use the calendar to search for the sale.
    
4.  Once you found the right Sales-ID, you can click on the number that you can find in the 'ID' column.
    
5.  Then you click on the 'Refund' button
    
    ![](https://staticfiles.gleap.io/helpcenter/685884581acbb1e7d98551b3/20250623212040_0711.png)
    
6.  Now you'll see an overview of the sale. Click on 'refund' for the items you want to create a credit note of.
    
    ![](https://staticfiles.gleap.io/helpcenter/685884581acbb1e7d98551b3/20250623212040_4353.png)
    
7.  Use the MDware button to create a credit note.
    
    ![](https://staticfiles.gleap.io/helpcenter/685884581acbb1e7d98551b3/20250623212040_3711.png)
    
8.  The following steps is like when you would create an invoice.