My orders are not syncing to Lightspeed

You can easily identify that by looking at the status of your orders: if the status stays on "Paid" instead of "Synced" something is not going well. Some of the reasons:

An item in the order does not exist anymore in Lightspeed

Make sure you sync your menu (deleted items) or (only if you completely changed your menu) refresh the items.

A table in Lightspeed does not exist anymore in Lightspeed

Make sure to refresh the tables via Settings > Tables and then "Refresh Tables" whenever you changed tables, added or especially removed tables.

A table in Lightspeed has an incorrect table type

For Table Ordering, only use the "restaurant" type. Not "bar" or other types, they are not supported.

My orders are syncing to an incorrect table

A table in Lightspeed has been renamed and the tables have not been refreshed

Make sure to refresh the tables via Settings > Tables and then "Refresh Tables" whenever you changed tables, added or especially removed tables.

Did this answer your question?